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  1. Crave
  2. Troubleshooting

Troubleshooting

Having trouble with your product? Find technical answers to your product questions.

Vesper

  • My Vesper vibrates a few times and then turns off
  • My Vesper isn’t functioning correctly
  • My Vesper button is jammed
  • My Vesper button fell out
  • I lost my charger
  • I lost the cap and/or chain
See all 7 articles

Duet Pro

  • My Duet Pro isn’t functioning correctly
  • My Duet Pro isn't working after I customized my vibes. Did I customize my vibes incorrectly?
  • How to get started with MyVibes
  • How do I use the control panel to customize my vibes?
  • How do I load patterns onto my vibe?
  • How do I find my serial number?
See all 9 articles

Duet Classic

  • My Duet isn’t functioning correctly

Duet Flex

  • My Duet Flex won’t turn on
  • My Duet Flex isn’t charging

Flex

  • My Flex won't turn on
  • My Flex isn't charging

Pocket Vibe

  • My Pocket Vibe isn’t functioning correctly

Wink+

  • My Wink+ isn’t functioning correctly

Bullet

  • My Bullet isn’t functioning correctly.

Charger Cable

  • What does the charging indicator light mean?
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