If your customized vibes aren’t working, you may have incorrectly loaded your vibes file. If something went wrong, the button on your Duet Pro will light up and remain solid without vibration when you turn it on. This indicates the file you have loaded will not work: either it isn’t the right file type, it has the wrong name, or you have multiple files loaded at the same time.
Don’t worry! Your Duet Pro will still work but will be programmed to factory default patterns. Press the center button once more to continue using it in this setting or restart the process of customizing your vibes. If you ever get stuck and need assistance, contact us or speak to us on live chat at lovecrave.com. We’re here to help!